If you have a concern about your project, we want to hear about it. Here's how complaints are handled.
Email sales@homesanddomes.com.au or call (03) 4804 6038 with the details of your complaint.
We will acknowledge your complaint within 2 business days.
A senior team member will review your complaint and investigate.
We will provide a written response within 15 business days, or advise if more time is needed.
If you are not satisfied with our response, you may escalate to your state's consumer protection authority.
Consumer Affairs Victoria provides additional support for unresolved consumer disputes. Your statutory consumer rights under Australian Consumer Law are not excluded by any contract term.
Last reviewed: July 2026 · Applicable jurisdiction: Victoria · General information only — not legal, planning or engineering advice.
Requirements vary by property, local government area, building classification and proposed use. Obtain site-specific advice before making financial commitments.