Your project should never disappear into a black box. Here's what you'll see as a BPA Cottage customer.
Your project should never disappear into a black box. Here's what the customer sees:
This is an anonymised demonstration. Your actual portal will show your real project details.
Enquiry & Feasibility
Site Assessment
Planning Permit
Engineering
Building Permit
In progress
Manufacturing
Delivery
Installation
Connections & Inspections
Occupancy Permit
Stage 5: Building Permit
In progress
Outstanding Actions
Site Survey
Reports · 12 Jan 2026
Soil Test Report
Reports · 18 Jan 2026
Planning Permit
Permits · 02 Mar 2026
Structural Engineering
Engineering · 15 Mar 2026
Energy Report
Reports · 20 Mar 2026
Building Permit Application
Permits · In progress
Deposit
05 Jan 2026
$5,000
PaidFeasibility & Planning
28 Jan 2026
$3,200
PaidEngineering & Reports
22 Mar 2026
$4,800
PaidBuilding Permit
Pending
$2,400
DueManufacture (50%)
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TBC
UpcomingDelivery & Installation
—
TBC
UpcomingConfirm footing depth for reactive soil class
08 Apr 2026
Provide Glazing Certificate for windows
10 Apr 2026
10 Apr 2026
Building surveyor issued RFI for glazing certificate. Engineering team preparing response.
08 Apr 2026
Building surveyor issued RFI for footing depth. Engineer notified.
22 Mar 2026
Energy report uploaded. Building permit application lodged.
15 Mar 2026
Structural engineering documentation finalised and uploaded.
Not yet started
Estimated delivery window will be confirmed once the building permit is issued.
Project Coordinator
2 days ago
Hi, the building surveyor has requested a glazing certificate. I've asked our supplier to provide it…
You
2 days ago
Thanks for the update. Is there anything I need to do?
Project Coordinator
1 day ago
Not at this stage — we'll handle it and keep you posted.
Planning Permit
02 Mar 2026
Engineering Certification
15 Mar 2026
Energy Compliance
20 Mar 2026
Building Permit
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Confirm cladding colour selection
Before manufacturing
Confirm hot water system upgrade (standard vs solar)
Before manufacturing
Approve final site placement plan
Before delivery
Update Frequency
At least weekly, and whenever there's a change.
Delay Documentation
Every delay is recorded with the reason and the expected resolution.
Decision Records
All approvals and decisions are logged with timestamps.