Understanding what you're paying for at each stage — and what happens if things change.
| Payment | Purpose | Refund Status |
|---|---|---|
| Feasibility fee | Preliminary property investigation | Generally non-refundable once work is performed |
| Planning or drafting fees | Professional work and applications | Generally non-refundable once incurred |
| Engineering and reports | Third-party technical work | Generally non-refundable once ordered |
| Factory allocation deposit | Reserves or commences manufacture | Subject to contract and stage reached |
| Progress payments | Manufacturing milestones | Subject to completed work and contract |
| Delivery payment | Freight and delivery | Due in accordance with delivery terms |
| Installation payment | Site installation works | Due according to completed milestone |
Your statutory consumer rights are not affected by anything on this page. If you have questions about payments, refunds or cancellations, ask us before committing. We want you to understand exactly where your money goes at each stage.
If a project cannot proceed due to site or approval constraints, we'll work with you to understand your options. Depending on the stage reached, some costs (like feasibility or engineering) may already have been incurred. The factory deposit may be subject to the manufacturer's terms. We'll be transparent about what has been spent and what options are available.
This page provides general information about the pathway commonly followed in Victoria. Requirements vary by property, local government area, building classification and proposed use. Obtain site-specific advice before making financial commitments.
Last reviewed: July 2026 · Applicable jurisdiction: Victoria · General information only — not legal, planning or engineering advice.
Requirements vary by property, local government area, building classification and proposed use. Obtain site-specific advice before making financial commitments.